How to Duplicate an Order in Joor and Re-Send to Exenta
In Joor, hover over Orders, and then select Manage Orders from the dropdown.
On the Manage Orders screen, enter your PO# in the Search and Filter section and click on the magnifying glass to retrieve your PO# on the right side of the screen.
Check off the PO# that needs to be duplicated, then go to the bottom of the screen. In the Actions dropdown select Duplicate Orders
The screen below will pop up. Type in the Customer’s Name and then select their name/ account once it appears below the search box.
Next, click on the Duplicate button.
The new duplicated order will now be in your cart.
At the bottom of the order, click on the Continue to Shipping & Billing button.
At the bottom of the Shipping & Billing screen, click on the Approved button to allow the order to be exported to Exenta on the next order sync.
The screen below will pop up. Click on the Submit button.
The new duplicated order will appear on the screen with the new PO# that has been assigned.
Once you have the new PO#, reply back to Aniellis’s email with the new PO# so she can cancel the initial PO# and make sure the new one is processed into Exenta.